Strategic Internet Consulting

Project Objective:

• Improve site's accessibility to support online marketing objectives
• Introduce new corporate livery into design
• Improve / simplify the communication of the site's primary sales message
• Generate quality b2b referrals

Client Background:

2Touch is one of the UK’s leading outsourcing providers specialising in fully integrated contact centre, response handling and fulfilment services.

The core of 2Touch is their purpose-built contact centre and fulfilment facility at Doxford Technology Park in Sunderland. They employ almost 1,000 staff, dealing with a wide range of communication activities from inbound customer relationship management and advice lines, to outbound sales and research activity.

Benefit:

• Collaborative editing of site content via open source CMS solution
• Integration of social media platforms
• Improved site accessibility allowing for greater search engine visibility
• Custom corporate video helping to visually explain and communicate the scale, resource and range of service offerings